Refund policy

Return and Refund Policy:

1. Eligibility:

- We accept returns and issue refunds for products purchased directly from our store.

- The item must be in its original condition, unused, and with all tags and packaging intact.

- Personalized or custom-made items may not be eligible for return or refund, unless there is a manufacturing defect or error on our part.

2. Timeframe:

- You have [5] days from the date of receipt to initiate a return or refund request.

- Late requests may be considered at our discretion, but may be subject to additional fees or limitations.

3. Return Process:

- Please contact our customer support team to initiate a return or refund request.

- Provide your order number, a detailed explanation of the reason for return, and any supporting evidence (e.g., photos).

- Our team will guide you through the process and provide you with a return authorization if applicable.

4. Refund Options:

- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, we will initiate a refund to your original method of payment.

- Please note that shipping fees, if any, are non-refundable.

- Depending on your payment provider, it may take some time for the refund to be processed and reflected in your account.

5. Exchanges:

- If you wish to exchange an item for a different size or color, please contact our customer support team.

- Exchanges are subject to product availability and may be subject to additional charges, such as shipping fees.